Shipping policy

Spaza Global Ltd – Shipping Policy

1. Overview

At Spaza Global, every order is prepared with care and cultural pride. We work with trusted logistics partners to ensure your items arrive safely and beautifully presented, wherever you are in the world.

2. Processing Time

  • Orders are processed within 2–5 business days after payment confirmation.

  • Made-to-order or bespoke items (e.g., tailored clothing, branded gifts, or custom packaging) may require between 7–21 business days and up to 4-6 weeks for bespoke orders, before dispatch.

  • Once shipped, you will receive a confirmation email with your tracking number.

3. Shipping Destinations

We currently ship to:

  • United Kingdom (domestic orders)

  • Southern Africa (Lesotho, South Africa, Botswana, Namibia, Eswatini)

  • Europe, USA, and UAE (international customers)

If your country is not listed at checkout, please contact our customer service team at info@spazaglobal.com for assistance.

4. Shipping Rates

Shipping costs are calculated at checkout and depend on destination, weight, and service selected and are based on starting prices below:

  • UK Orders: from £4.95 (Royal Mail Tracked 48 / Courier)

  • Europe & USA: from £15 (tracked international service)

  • Southern Africa & UAE: from £20 (tracked international courier)

Complimentary shipping may apply during promotions or on orders above the threshold shown at checkout.

5. Customs, Duties & Taxes

For international orders, customs fees or import duties may apply depending on your country’s regulations.

  • These charges are not included in your order total and are the responsibility of the recipient.

  • Spaza Global cannot be held responsible for delays due to customs clearance.

6. Delivery Time Estimates

  • UK: 2–4 business days after dispatch

  • Europe: 5–10 business days

  • USA & UAE: 7–14 business days

  • Southern Africa: 10–21 business days

Delays can occur during peak seasons or due to external courier issues.

7. Packaging & Presentation

Every parcel is thoughtfully wrapped in Spaza Global's signature packaging, reflecting our Southern African heritage and sustainable values. Gift wrapping is available upon request at checkout.

8. Missing, Damaged, or Lost Parcels

If your order has not arrived within the expected timeframe:

  1. Check your tracking information.

  2. Contact us within 14 days of the expected delivery date.

  3. We will liaise with our courier partners to investigate and resolve the issue promptly.

Damaged or incorrect items should be reported within 7 days of receipt.

9. Pre-Orders & Backorders

For limited collections or custom cultural pieces, estimated delivery dates will be displayed at checkout. Pre-ordered items will ship as soon as they are available.

10. Contact Us

For any shipping-related inquiries, please contact:
📧hello@spazaglobal.com
🌍 www.spazaglobal.com
Registered in England & Wales – Company No. 14011346